frequently asked questions

Q1. What is the secure Reference Database Management System (sRDMS)?

A1. The secure Reference Database Management System (sRDMS) is a secure database designed by industry professionals to facilitate the process of requesting and providing references. In principle the sRDMS has been developed as a user-friendly method of automating the referencing process, acting as the 'administrator' between past and prospective employers. The result is the elimination of the manpower duplication, the inaccuracies and the costs currently associated with referencing.

Q2. How does the sRDMS work?

A2. The sRDMS works by acting as a secure database warehouse for all departing employee 'employment verification' details. Once stored on the sRDMS, Prospective Employers and Recruitment Agencies are then directed to the Internet interface (www.refero.co.uk) to retrieve all employment references. These references can only be accessed via the Internet interface using authorised user names, passwords and specific employee details. Unlike the current referencing process this solution means past employers will only ever need to provide ONE reference for any individual employee.

Q3. Is it really going to be worth my while using the refero system?

A3.The refero team has years of experience in the recruitment industry, and understands the many issues faced by employers, human resources departments and recruitment agencies. We know you need to use a variety of channels to recruit effectively and the accuracy of references can sometimes a problem be when looking for new job candidates. We know that hr departments can often be overwhelmed with the gathering and checking of references.
Recruitment Agencies are under constant pressure to recruit the best candidates in order to remain competitive and fill their client requests. In many instances, recruitment agencies use and pay for a variety of tools and candidate job search tools. Finding the right candidates then brings pressure on the gathering of the relevant career history and references. refero connects you with a proven channel of authentic references and work skills/time confirmation.

Q4. How long will it take to integrate the sRDMS into the daily operations of HR?

A4. Although the refero sRDMS is a radical system, it does not require a radical change in the daily operations of the Human Resources department.

For information on sRDMS integration please contact refero support.

Q5. How can the sRDMS be FREE to organisations for the storage and management of employment references?

A5. refero is providing a unique service to a rapidly growing client base. We are able to offer this service for FREE because our growth is resulting in greater 'economies of scale', and the benefits gained from this we have decided to pass on to our clients.

Q6. How often is the sRDMS updated?

A6. The refero sRDMS is a live database, which means as soon as an Employment Reference has been authorised it is immediately available to be viewed by Prospective Employers and/or Recruitment Agencies.

Q7. What measures are taken by refero to safeguard the references it stores?

A7.refero takes its responsibilities as a partner in this whole process very seriously. We have gone to great lengths to ensure that the information entrusted to us is safe and can only be accessed with the consent of the data owner.

refero is registered under the Data Protection Act.

Q8. Can historical/legacy reference records be added to the sRDMS?

A8. refero can assist with the input of historical records if required. For more information regarding this service please contact support.

Q9. What Client Support does refero provide?

A9. We are confident that you will find the sRDMS Database simple and easy to use but should you require assistance refero is on hand to help you with any queries. The Client Support team can be contacted weekdays between 8am – 8pm & weekends 9am - 5pm:

Q10. Can we upload our existing data from our existing candidate management systems?

A10. Yes. Please contact our support team with details of which type of database system you are using for your candidate data management. We will then be able to advise how quickly we can upload your legacy data. Bespoke uploads of legacy data may be chargeable.